FAQ

Frequently Asked Questions

 Who is PREPPED?

PREPPED is a home delivery meal service based in Addison, Texas.  Many of our corporate customers are very familiar with our parent company, Axcess Catering & Events, which feeds over one thousand hungry customers every day. PREPPED is offering your favorite meals in family style portions to feed 4 or 8 people.  Each fully cooked, reheatable meal is made from scratch. Whether you send it to a neighbor in need, a family who needs a night away from cooking, or as a treat for yourself, it will be enjoyed by all!

 Why choose PREPPED? 

The PREPPED team has been an industry leader in business to business catering for over 21 years. From daily corporate lunches delivered all across Dallas-Fort Worth to hosting company appreciation events for over 1,200 guests, we are well versed in getting delicious food to our clients! Now, you can enjoy these meals from home! You can save time sourcing just the right amount of ingredients to make a delicious meal and do so without the hassle of cleaning up a kitchen full of dishes. More importantly, we alleviate the need to stop for heavily processed drive-thru food options.  We’ve been asked countless times to make our meals available to families and individuals – FINALLY, the time is here!

How far in advance do I place my order?

Place your order as soon as possible to secure your delivery date and time. Our delivery windows are between 10am-1pm or 3pm-5pm Monday through Friday. Day of order cut off is 8am for the morning window and 1pm for the afternoon window. Due to high demand, our service may require longer lead times. Holidays may alter service availability

How do I order?

Click here or click on the Order tab above! You will receive an e-mail confirming your order.

How do I pay?

Pay with either a major credit card or by using your PayPal account. The choice is yours!

How and when do you deliver?

Our food is delivered by in-house staff – No 3rd Party deliveries here! Our company vehicles are specially equipped for meal delivery to service our Dallas-Fort Worth community. Our delivery windows are between 10am-1pm or 3pm-5pm from Monday to Friday. Day of order cut off is 8am for the morning window and 1pm for the afternoon window. The exact drop off time is based on order volume and your delivery location. We have implemented contact free delivery. You will receive a call when we are at your door. Since payment and tip are processed when you place your order, there is no need to sign for anything!

Will my meals look like the photograph on the website?

Our meals are packaged family style, in servings of at least four (4), rather than plated. The photographs on our website are a reflection of a plated dinner. Product images are provided for reference only and may not reflect current packaging.

How long are my meals good for?

Our meals are made fresh from scratch. We suggest 4-day shelf life, if kept in a refrigerator under 37 degrees Fahrenheit upon arrival. We do not guarantee shelf life or freshness if our meals are not refrigerated immediately.

Can I freeze my meals?

While we recommend enjoying your meals within 4 days of receiving your order, you can freeze most items. We don’t recommend freezing toppings such as sour cream.

What if I am not satisfied with my meals?

If you are not completely satisfied, contact us at [email protected] or call 972-960-6110. All claims must be made within 24 hours

Can I cancel my order?

As soon as your order is placed, our team springs into action doing all of your grocery shopping and prep work. Due to the perishable nature of the ingredients we use, we cannot accept cancellations. All sales are final. To edit the delivery or contact information associated with your order, please contact us at [email protected] or call 972-960-6110. Orders must be edited prior to your day of delivery

Can I make special request?

If you have a request, please type it in the comments section of your order. We will try our best to meet your request. PREPPED reserves the right to refuse any requests.

Do I need to tip?

While gratuity is optional, it is greatly appreciated. All gratuity is shared with everyone on the PREPPED team. This includes all of the cooks, office staff, and delivery drivers.

Changes to Delivery Policy

Due to the planning and logistics, changes to delivery times and days are not always possible. Email [email protected] for availability to make changes

Food Allergy Notice

Our kitchen has been spotlighted by the Town of Addison as a model facility time and time again.Though the best practices are used when preparing meals, our kitchen environment does contain nuts and gluten. Although many menu items are made with gluten-free ingredients, we are not a gluten-free facility. We are unable to guarantee the complete absence of allergens. We cannot ensure that cross-contamination will never occur. If you have a medical diagnosis requiring a custom diet, please let us know and we will make every accommodation for your needs.

Nutrition Disclaimer 

 All meals are made from scratch and can vary, thus the information provided is representative to ingredients and/or nutritional values. PREPPED does not provide medical, nutritional, or legal services or advice. Customers that need specific diet related nutrition information should seek advice as appropriate from a professionally qualified dietitian on all specific situations and conditions of concern to them.

Want to Contact Us?

[email protected]

PREPPED

Come Visit Us Monday through Friday
Office Hours: 8:00am – 4:00pm

4320 Beltway Drive
Addison, Texas 75001

Phone (972) 960-6110